Customer Service Representative - Real Estate
SZG, Inc.
SZG, Inc.
Mission Viejo, CA Mission Viejo, CA Full-time Full-time $17 - $18 an hour $17 - $18 an hour 13 hours ago 13 hours ago 13 hours ago Job Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in the real estate industry.
As a crucial member of our organization, you will be responsible for providing exceptional service to our clients throughout their real estate journey.
The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to handle various customer inquiries with professionalism and empathy.
This is an exciting opportunity to join a reputable company in the real estate industry and contribute to our commitment to client satisfaction.
Responsibilities:
Serve as the first point of contact for clients, responding promptly and professionally to their inquiries via phone, email, and through our third party ticketing system.
Assist real estate agents with administrative tasks such as commission disbursement authorization, payment status, and managing document requests.
Resolve customer complaints or concerns in a timely and satisfactory manner, escalating issues when necessary.
Help with supporting the team by delivering requests to the appropriate team to give the client the best service and answer.
Assist with administrative tasks such as data entry, document preparation, and file management.
Collaborate with the many real estate teams to prioritize tasks, meet deadlines, and deliver exceptional customer service.
Handle any issues or challenges that may arise during the closing of the transaction process in a professional and proactive manner.
Communicate effectively and promptly with all parties involved to provide updates, gather information, and address any questions or concerns.
Support the team to maintain accurate and up-to-date transaction records and files.
Qualification:
High school diploma or equivalent; additional education or training in real estate or customer services is a plus Proven experience in customer service, preferably in real estate industry Strong interpersonal and communication skills, both written and verbal Excellent problem-solving abilities and the ability to handle challenging customer situations with patience and empathy Knowledge of real estate practice, terminology, and market trends is preferred Detailed oriented with high level of accuracy in work Professional and friendly demeanor, with strong customer service orientation Ability to work independently as well as collaboratively within a team
Benefits:
Competitive hourly pay based on experience Health, dental, and vision insurance plans Paid vacation, sick leave, and holidays Retirement savings plan (401k) Opportunities for professional development and growth within the company Note:
Only shortlisted candidates will be contacted.
We appreciate your understanding.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Office Ability to commute/relocate:
Mission Viejo, CA 92691:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
SZG, Inc.
Mission Viejo, CA Mission Viejo, CA Full-time Full-time $17 - $18 an hour $17 - $18 an hour 13 hours ago 13 hours ago 13 hours ago Job Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in the real estate industry.
As a crucial member of our organization, you will be responsible for providing exceptional service to our clients throughout their real estate journey.
The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to handle various customer inquiries with professionalism and empathy.
This is an exciting opportunity to join a reputable company in the real estate industry and contribute to our commitment to client satisfaction.
Responsibilities:
Serve as the first point of contact for clients, responding promptly and professionally to their inquiries via phone, email, and through our third party ticketing system.
Assist real estate agents with administrative tasks such as commission disbursement authorization, payment status, and managing document requests.
Resolve customer complaints or concerns in a timely and satisfactory manner, escalating issues when necessary.
Help with supporting the team by delivering requests to the appropriate team to give the client the best service and answer.
Assist with administrative tasks such as data entry, document preparation, and file management.
Collaborate with the many real estate teams to prioritize tasks, meet deadlines, and deliver exceptional customer service.
Handle any issues or challenges that may arise during the closing of the transaction process in a professional and proactive manner.
Communicate effectively and promptly with all parties involved to provide updates, gather information, and address any questions or concerns.
Support the team to maintain accurate and up-to-date transaction records and files.
Qualification:
High school diploma or equivalent; additional education or training in real estate or customer services is a plus Proven experience in customer service, preferably in real estate industry Strong interpersonal and communication skills, both written and verbal Excellent problem-solving abilities and the ability to handle challenging customer situations with patience and empathy Knowledge of real estate practice, terminology, and market trends is preferred Detailed oriented with high level of accuracy in work Professional and friendly demeanor, with strong customer service orientation Ability to work independently as well as collaboratively within a team
Benefits:
Competitive hourly pay based on experience Health, dental, and vision insurance plans Paid vacation, sick leave, and holidays Retirement savings plan (401k) Opportunities for professional development and growth within the company Note:
Only shortlisted candidates will be contacted.
We appreciate your understanding.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Experience level:
1 year Shift:
8 hour shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Office Ability to commute/relocate:
Mission Viejo, CA 92691:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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