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Receptionist / Customer Service Rep

A background research company in Mission Viejo is searching for a Receptionist / Customer Service Representative. This individual will be responsible for several different administrative aspects, including Receptionist, Employment Verifications, Professional References and Education Verifications. Training on the company's systems will be provided. The shift is 25 hours per week, Monday - Friday, 10AM to 3PM, and may turn into full time. The pay is $13/hour.

PRIMARY FUNCTIONS:

RECEPTIONIST:
Answer phones and direct callers to the proper extension / manager
Take messages if the caller prefers versus going to voice mail

EMPLOYMENT VERIFICATIONS:
Primary contact and primary manager of all Employment Verifications
Complete responsibility for contacting, following up, and pursuing completion of all Employment Verifications.

PROFESSIONAL REFERENCES:
Assuming secondary responsibility for the completion of Professional and Personal References
Taking guidance and direction from other managers to assist in the completion of References
Maintain a professional and articulate conversation with References
Assist in the completion of the references within the 72 hour window provided

EDUCATION VERIFICATIONS:
Assume a secondary responsibility for the completion of Education Verifications
Taking guidance and direction from other managers to assist in the completion of Education Verifications
Maintain a professional and articulate conversation with contacts
Assist in the completion of the Education Verifications within the 72 hour window provided

ADDITIONAL Responsibilities:
FCRA and California Mailings to candidates
General office and administrative responsibilities
Operation of standard office equipment such as computer, fax, and software systems.

MINIMUM REQUIREMENTS:
Previous customer service / receptionist experience
High school diploma or equivalent
Typing skills of 45 WPM and working knowledge of PowerPoint, Excel and Word
Must have great oral communication skills and good written skills

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The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.